Frequently Asked Questions

Practical answers for OEM and ODM kitchen appliance programs.

Planning an OEM/ODM program

These answers cover the questions brand teams most often raise during early evaluation. Final commercial, compliance and delivery terms are confirmed for each product brief.

01

What Is The Company's Main Business?

We specialize in the independent production and sales of kitchen appliances such as range hoods and integrated stoves, and are committed to providing efficient kitchen appliances and services to customers around the world.

02

Can You Provide Product Customization Services?

Yes! We support customized production according to customer technical parameters, brand logo (OEM/ODM) and packaging requirements. The minimum order quantity (MOQ) is determined by negotiation based on the product type.

03

How To Get A Product Catalog Or Quotation?

You can submit your requirements through the "Contact Us" page of the official website; Send an email directly to seal@zhongshanesmarta.com, our sales team will reply within 24 hours and provide detailed product information and quotation.

04

What Are The Payment Methods?

T/T: 30% prepayment, 70% balance payment upon seeing the copy of bill of lading; Online payment: through PayPal and other platforms to ensure transaction security.

05

Are Our Products Internationally Certified?

All products are CE, ISO 9001 and other certifications to ensure global market access.

06

How is delivery timing confirmed?How Do Overseas Customers Get Technical Support?

Remote assistance: Solve problems in real time through tools such as TeamViewer and Zoom; Operation training: Free product manuals, video tutorials and online training courses.

07

How To Deal With Product Quality Problems?

If the quality problem is caused by us, we will replace or repair it free of charge and bear the relevant shipping costs. For specific after-sales, please contact the exclusive customer service manager.

Ready to discuss your product program?

Share your target market, product direction and estimated volume. We will recommend the next practical step.